Customer Service for a Luxurious Automotive Brand (Dutch Speaker)

Have you always dreamt of moving abroad and living in a warm climate? This Customer Service job lets you work under the Portuguese sun while living in Portugal's vibrant capital. Next to that, you get a chance to represent a luxurious commercial vehicle brand.
 

Your responsibilities and impact as a Customer Service Agent will be:

• Helping clients with incoming issues

• Ensuring high-quality customer service

• Booking appointments for maintenance

• Roadside assistance

• Recording data in the CRM system

• Giving information about the app, warranty, and purchases

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a high level of English (C1)

• Knowledge of the value and impact that a good customer experience can create

• Articulate & communicative

• Available for 24/7 rotative shifts

• Being a real team player and committed to your work

• Living in or willing to relocate to Lisbon for an international career and life experience

• Having a valid Portuguese work permit or an EU passport (required)

What’s in it for you?

• Type of contract: a long-term fixed-term contract, renewable every year. 

• Working hours: full-time (40h/week)

• Monday to Sunday, availability to work between 00:00 - 23:59, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

• Including free accommodation (shared flat, all bills included): 1040 € gross/month

• Excluding accommodation: 1298€ gross/month

For international candidates:

• Reimbursement of your initial flight expenses after 3 months

• Help with paperwork, opening bank account, etc. upon your arrival

• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company

• Real career opportunities in different career paths (team lead, supervisor etc.). There's a program that lets you grow within the company after 6 months

(*) Compensation during the training period if successful (from 1 to 4 weeks): nearly fully paid

 

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes, and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment

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