Customer Solution Specialist (German Speaker)

Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia’s leading tech companies.

Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to German-speaking clients. This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues. They seek someone passionate about helping others and making a positive impact.

What's in it for you? 

• A value-driven, people-first company culture
• A diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and more
• A hardworking team that knows how to have fun while getting things done
• Freedom to share ideas and execute them with the full support of the team
• Flexible working hours for a balanced professional and personal life
• Numerous opportunities for personal and professional growth with internal and external training
• A salary of 18K a year excluding a monthly bonus up to 13%, a daily meal voucher, a shift allowance of 15% on the base salary and 1500 euro's a year for transportation, technology, health or child care, etc. 
• The ability to work hybrid
• A permanent contract
• Our client is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background

Your responsibilities and impact working as a Customer Solutions Expert will be:

• Responding to customer inquiries via live chat and phone in a friendly and efficient manner
• Collaborating with product management and engineering teams to stay up-to-date on the latest features
• Troubleshooting customer issues and providing suitable solutions
• Work closely with other departments to make sure the customers issue is solved 
• Helping turn both new and existing customers into loyal users

Skills, experiences and interests you need to succeed in this role: 

• Fluency in German and English (additional languages such as Portuguese, French, or Spanish are a plus)
• At least one year of experience in a customer-facing role
• Excellent interpersonal and communication skills
• Ability to multitask and manage several customer conversations simultaneously
• Basic knowledge of sales processes (e.g., lead tracking, reporting)
• Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
• Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk

Interested in joining our client's team? Apply today!

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