Customer Solutions Specialist (Portugese Speaker)

Our client is a forward-thinking company that believes exceptional people create exceptional products. Since their establishment in 2010, they’ve been empowering sales and marketing teams worldwide with intuitive, powerful tools that make their work faster and easier. Today, their cloud-based software supports over 100,000 companies in 179 countries. 

They are now looking for a Customer Solutions Specialist to join their Lisbon office and deliver outstanding support to Portuguese and English-speaking clients. This role involves working closely with the support team to provide timely and effective assistance while ensuring customers have a seamless experience. They are seeking someone who is passionate about helping others and thrives in a collaborative environment.

What’s in it for you?

• A values-driven company culture that puts people first

• A diverse and inclusive team from over 50 countries with offices across Lisbon, Prague, New York, Berlin, and more

• A team-oriented atmosphere where work gets done while having fun

• Opportunities for professional and personal growth, including internal and external training

• Competitive compensation: Annual salary ranging from 17,000€ to 21,000€ gross, depending on qualifications and experience

• Monthly meal allowance via a meal card

• Performance bonuses

• Shift allowance

• Flexible benefits (transportation, health, technology, child care, etc.)

• A hybrid working model

• A permanent contract

Your responsibilities will include:

• Responding promptly to customer inquiries via live chat, email, and phone in a friendly and efficient manner

• Collaborating with product management, engineering, and other teams to stay informed about the latest features and updates

• Troubleshooting issues, identifying root causes, and delivering effective solutions

• Helping turn new and existing customers into loyal advocates by delivering excellent service

• Working closely with other teams to ensure customer issues are resolved promptly

What makes you a great fit?

• Fluency in English and Portuguese (spoken and written)

• Strong customer service skills, including active listening, responsiveness, and problem-solving abilities

• Excellent interpersonal and communication skills

• Ability to multitask and manage several customer interactions at once

• Basic knowledge of sales processes like lead tracking and reporting is a plus

• Familiarity with tools like Salesforce, Zoho, Intercom, Freshdesk, or Zendesk is an advantage

• Experience in a customer-facing role is preferred

Why join our client’s team?

This company fosters a value-driven and inclusive environment where employees are encouraged to grow personally and professionally. With offices in vibrant cities like Lisbon, Berlin, Prague, and New York, they offer a dynamic, international workspace. From flexible working arrangements to competitive benefits, this is an opportunity to join a team that genuinely cares about its employees and customers alike.

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