Customer Support/Back-Office (Dutch speaker)

We are searching for enthusiastic Customer Support/ Back Office professionals wanting to discover Portugal and help the customers.Are you someone who wishes to live Portugal? Explore Lisbon? Then do not hesitate to join the team!

Your responsibilities and impact as Customer Support/Back-Office will be:

• Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands

• Answering inquiries from customers by phone, e-mail and chat

• Identifying issues and provide solutions

• Ensuring high level of customer satisfaction

• Processing goods returns and refunds

• Providing ad-hoc support

• Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and at least a B2 level of English 

• A high school degree

• Having a valid work permit for the specific country (required)

• Living in or willing to relocate to Portugal for an international career and life experience

• Being an attentive listener, comfortable and skillful at communicating with people

• Having a drive for excellence and professionalism

• Being a real team player and committed to your work

• Excitement about intercultural communication and the expatriate lifestyle

• Knowledge of the value and impact that a good customer experience can create 

What’s in it for you?

• Type of contract: a long-term fixed term contract, renewable every year or even indefinite 

• Working hours: full time (40h/week)

• Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours

• Various model options: on site, hybrid or remote projects

• Salary range: 950 - 1300€ gross/month depending on project and relocation package

• For international candidates:

• Relocation Package including accomodation and flight/travel tickets

• Help with paperwork, opening bank account, etc. upon your arrival

• Health insurance after training

• Different add ons such as language lessons, cooking classes, sports activities, and social events organized by the company

• Real career opportunities in different career paths

Your Future Company:

By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona or Valencia.
Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.

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